At 5win1, protecting your personal data is not a technical detail buried in fine print — it is a real priority, backed by concrete investment in technology and processes. This Privacy Policy clearly explains what data we collect, why we collect it, how we store it, and what your rights are as a data subject, in full compliance with the General Data Protection Law (LGPD, Law No. 13,709/2018).
Sections of this document
Privacy isn't a compliance checkbox. See how it actually works in practice here.
All communication between your phone or computer and 5win1's servers is protected by 256-bit SSL encryption — the same standard used by major Brazilian banks such as Nubank, Itaú, and Bradesco. No data is transmitted in plain text.
5win1 operates in full compliance with the General Data Protection Law (Law No. 13,709/2018). We have a designated Data Protection Officer (DPO), a processing activities record, and internal impact assessment procedures.
5win1 does not sell, rent, or transfer your personal data to third parties for marketing or advertising purposes. Your information is used solely to provide our services and meet legal obligations.
We collect only the data strictly necessary to create your account, process Pix deposits and withdrawals, meet legal requirements, and provide support. If a piece of data is not needed for any of these purposes, we do not ask for it.
As the owner of your data, you have the right to access, correct, delete and request the portability of your information at any time. Simply contact our support team — we respond within 15 business days, in accordance with the LGPD.
For performance analysis and platform improvement, 5win1 uses anonymized or pseudonymized data that cannot be used to identify you individually. We enhance your experience without compromising your privacy.
The LGPD grants you concrete rights over your information. See what you can request from 5win1 at any time.
You may request a complete copy of all personal data that 5win1 holds about you, including how it was obtained and what it is used for.
If any of your data is incorrect or out of date, you have the right to request an immediate correction. This includes your name, address, email, and contact details.
You may request the deletion of your personal data when processing is no longer necessary or when you withdraw the consent on which it was based.
You may request your data in a structured, machine-readable format to transfer it to another controller, in accordance with ANPD regulations.
You may object to the processing of your data when it is based on 5win1's legitimate interest, except where a legal obligation applies.
You have the right to be informed about which entities your data is shared with and what the consequences are of not providing certain information.
To exercise any of these rights, contact us at suporte@5win1.best with the subject line "LGPD – Exercise of Rights". We respond within 15 business days.
One-line summary: A 5win1 collects only the data necessary to provide the service, protects everything with encryption, never sells your information to anyone and respects all your rights under the LGPD. Full details are in the sections below.
The controller of personal data collected and processed through the 5win1 5win1 (https://5win1.best) is the platform operator itself, hereinafter referred to simply as "5win1", operating exclusively in the Brazilian market.
For privacy and data protection inquiries, 5win1 provides a dedicated channel at suporte@5win1.best, with the subject line "LGPD – Exercise of Rights". 5win1's Data Protection Officer (DPO) is responsible for receiving and responding to data subject requests, as well as liaising with the National Data Protection Authority (ANPD) when required.
Controller: 5win1 · Privacy channel: suporte@5win1.best · Subject: "LGPD – Exercise of Rights"
When you create an account, make a deposit or withdrawal, or contact 5win1 support, 5win1, you voluntarily provide us with the following types of data:
When you access the 5win1 platform 5win1, we automatically collect certain technical data required for the service to function and to keep your account secure:
5win1 does not collect sensitive data such as racial or ethnic origin, religious belief, political opinion, health data, or sexual orientation, except when strictly required to fulfill a specific legal obligation.
A 5win1 processes your personal data exclusively for the purposes described below. No data is used in any way that is incompatible with the purpose for which it was collected:
5win1 does not use your data to sell third-party advertising. If you receive communications from 5win1 and no longer wish to, you can unsubscribe at any time via the unsubscribe link in any email or by contacting support.
The General Data Protection Law (LGPD) requires that every data processing operation have a specific legal basis. The 5win1 bases its processing activities on the following legal grounds set out in art. 7 of the LGPD:
When processing is based on consent, you may withdraw it at any time without affecting activities grounded in other legal bases (such as the performance of the service agreement).
A 5win1 does not sell, rent, transfer, or trade your personal data with third parties. Sharing occurs only in the strictly necessary situations listed below, always with contractual data protection guarantees equivalent to those in this Policy:
5win1 may share data with Brazilian government authorities when required by law, court order, or request from a competent regulatory body, including the Receita Federal do Brasil, COAF (Financial Activities Control Council), and the Autoridade Nacional de Proteção de Dados (ANPD).
In the event of a merger, acquisition, or corporate restructuring involving 5win1, your data may be transferred to the new entity under the same protections set out in this Policy. You will be notified in advance of any significant changes in that context.
Important: All third parties that receive 5win1 customer data are contractually required to handle that information with the same level of protection demanded by the LGPD and this Privacy Policy.
The personal data of 5win1 are stored on servers located in Brazil or in countries that offer a level of data protection equivalent to the LGPD, as assessed by the ANPD. The servers operate with geographic redundancy to ensure service continuity and data integrity.
In the event of a security incident that could pose a significant risk or harm to data subjects, the 5win1 will notify the ANPD and affected users within the timeframes required by the LGPD, describing the nature of the incident, the measures taken, and guidance on how to stay protected.
The LGPD grants you, as a data subject, a set of rights that 5win1 5win1 is committed to honoring in full. See how to exercise each of them in practice:
Certain rights may be temporarily limited when processing is required to fulfill a legal obligation (such as maintaining records for COAF compliance) or to exercise rights in legal proceedings. In such cases, 5win1 will clearly communicate the limitation and its legal basis.
If you believe 5win1 has not adequately responded to your request or that your rights have not been respected, you may file a complaint directly with the Autoridade Nacional de Proteção de Dados (ANPD), the federal authority responsible for enforcing the LGPD in Brazil.
Cookies are small text files stored in your browser or mobile device when you access the 5win1 5win1. They are used to keep you logged in between visits, remember your preferences, and ensure the platform's features work correctly.
5win1 uses the following types of cookies:
You can manage or disable non-essential cookies at any time through your browser settings (Chrome, Firefox, Safari) or mobile device. Disabling essential cookies may prevent the platform from functioning correctly. By continuing to use 5win1 after being informed about cookie use, you consent to the policy described above.
When personal data of 5win1 customers 5win1 need to be processed by service providers located outside Brazil — such as cloud infrastructure providers or casino gaming platforms — 5win1 ensures that such transfers occur only to countries or organizations offering an adequate level of protection, in accordance with ANPD criteria.
For any transfers carried out, 5win1 uses the mechanisms provided under the LGPD, including standard contractual clauses, recipient compliance certifications, and prior data protection impact assessments. You may request information about specific international transfers affecting your data through the privacy channel.
The platform of 5win1 is intended exclusively for users aged 18 and over. We do not knowingly collect personal data from minors. Registration requires a date of birth and CPF, and the identity verification (KYC) process flags documents indicating underage users.
If we become aware that we have collected data from a minor, we will immediately delete that information, close the associated account, and notify the relevant authorities where applicable. Legal guardians who identify that a minor has accessed the platform should contact support immediately at suporte@5win1.best.
We recommend that parents and guardians use parental control tools on devices shared with children and teenagers to prevent unauthorized access to betting and gaming platforms.
A 5win1 retains your personal data only for as long as necessary for the purposes that justified its collection, or for the period required by law, whichever is longer. The general criteria are:
Once the retention period expires, data is securely deleted or irreversibly anonymized.
A 5win1 may update this Privacy Policy periodically to reflect changes in our practices, applicable law, or the services we offer. Significant changes will be communicated by email and/or via a prominent notice on the platform at least 7 days before they take effect.
The date of the last update is always shown at the top of this document. We recommend checking this page periodically to stay informed. Continued use of the platform after any changes take effect constitutes acceptance of the updated Policy.
For changes that involve consent-based processing and materially alter how your data is used, we will request your explicit consent again before beginning the new processing activity.
For any questions about this Privacy Policy, to exercise your rights as a data subject, or to report a privacy concern, please contact 5win1 through the channels below:
DPO Email / Privacy Channel
suporte@5win1.best — Subject: "LGPD – Exercise of Rights"
Live Chat
Available 24 hours a day, 7 days a week — for general privacy inquiries
Response Timeframe
Up to 15 business days for formal rights-exercise requests, as required by the LGPD
If you are not satisfied with 5win1's response, you have the right to file a complaint with the National Data Protection Authority (ANPD), the federal authority responsible for overseeing and enforcing the LGPD in Brazil. More information at gov.br/anpd.
The most common questions about how 5win1 handles your information, answered straight to the point.
Free sign-up in under 2 minutes, deposits via Pix from R$ 20.00, and privacy protected by the LGPD on every transaction. From the Brasileirão to Live Casino — all with security and transparency.
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